Are all Symply products Natural and Organic? Yes, our products are made with only the highest quality clean, organic ingredients. Our skincare line contains products that are free of synthetic fragrances, gluten, GMO’s, parabens and sulfates.

Are Symply products Cruelty-Free? Yes, we are 100% cruelty-free and never use animals to test any of our products. Because our skincare is completely all-natural and we do not use any harmful chemicals, we’ve eliminated any reason to ever use animal testing. 

Are Symply products made in America? Yes, our products are manufactured, packaged, and fulfilled in the United States. We’ve been able to leverage world-class suppliers, contract manufacturers and fulfillment partners within the U.S. only. Because all Symply products are made in America and use ingredients found and sourced within the United States, Symply is not exposed to any COVID-19 related supply chain issues.

The only product exception is our Detoxing Mud Mask which relies on authentic, certified mud from the Dead Sea in Israel.

Are Symply products safe to use? Yes. Because Symply products are completely free of fragrances and synthetics, people with even the most sensitive skin can see positive results from continued use with our products. Because of the integrity of our ingredients, all products are safe to be used on all skin types. If you are concerned about a specific medical condition, please consult your doctor.

How should I store my Symply products? To ensure the longest shelf life of your products, all products should be stored in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.

How long should I use a product before seeing results? We all want instant results overnight - who wouldn’t? - but that's, unfortunately, just not how skincare works. Your skin will renew and regenerate itself approximately every 28 days, depending on age, and with consistent use of Symply products over time, you will see continued results. 

What is Symply’s Return Policy? Not completely satisfied? No problem, we like to keep things simple. Symply offers a 90 day hassle-free guarantee on all of our products. If you happen to have any issues, you can either receive a one-time free replacement or a full refund and keep your product. 

Does Symply ship internationally? We're sorry, but Symply does not currently support free shipping outside of the United States or Canada. Please email us at support@symplybyhelena.com if you would like to make special shipping arrangements.